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Shipping & Returns

SHIPPING POLICY

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1. Order Processing

Orders are processed after payment confirmation.

  • Processing time: 2 to 7 business days;

  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Delivery Time

Delivery times vary depending on the destination region.

  • United States & Canada: 7 to 20 business days;

  • Europe: 7 to 25 business days.

Delivery times may vary due to logistics, weather conditions, or high-demand periods.

3. Tracking Information

All orders include tracking information.

  • Tracking numbers will be sent via email after shipping updates become available;

  • Tracking updates may take a few days to appear.

4. Delivery Attempts

Carriers will attempt delivery to the address provided during checkout.

If the address is incorrect or delivery cannot be completed, additional shipping fees may apply for reshipment.

5. Shipping Address

Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by incorrect or incomplete address details.

6. Split Shipments

Some orders may be shipped separately depending on product availability and logistics.

In these cases, customers may receive multiple tracking numbers.

7. Delivery Delays

Occasional shipping delays may occur due to factors outside of our control.

If your order exceeds the estimated delivery timeframe significantly, our support team will assist in checking the shipment status.

8. Damaged or Lost Packages

If your order arrives damaged or appears lost, please contact us within 7 days of delivery.

We may request photos and order details for verification purposes.

9. Contact

If you have any questions regarding shipping, tracking, or delivery, please contact us through our official support channels.

Return & Exchange Policy

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1. Returns

We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, you may request a return within 7 days after receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition;

  • The product must be returned in its original packaging;

  • Proof of purchase may be required.

2. Exchanges

We only replace items if they arrive damaged, defective, or incorrect.

If you received the wrong item or a damaged product, please contact our support team within 7 days of delivery.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personal care products that have been opened or used;

  • Items damaged due to misuse;

  • Products marked as final sale.

4. Refunds

Once your return request is reviewed and approved, the refund will be processed to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Shipping costs are non-refundable.

6. Damaged or Lost Orders

If your package arrives damaged or appears lost during transit, please contact us as soon as possible.

We may request:

  • Photos of the package and product;

  • Order information;

  • Additional details for verification.

7. Order Cancellation

Orders may only be canceled before they are processed and shipped.

Once an order has been shipped, cancellation requests may no longer be possible.

8. Contact

If you have any questions regarding returns, refunds, or exchanges, please contact us through our official support channels.

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